OpenAttendant 205

Voice Portal Planning System in the Aastra 800 and OpenCom100 Communications Systems

Intelligently forwarding customers to the right contact person and responding automatically to customer requests helps you make efficient use of resources and increases customer satisfaction. The optimum solution to both tasks is OpenAttendant 205, the innovative alternative to a conventional switchboard which can also be used for information and announcement services.
This application provides complete, automatic and interactive caller guidance using the phone’s keypad. The menus can be freely defined and up to five auto attendant systems are supported. Access to particular areas can be protected by a PIN. The module contains announcement-text and music-on-hold functions, as well as conversion software.
The optional module, which can be activated when necessary, is included as a free 60-day trial licence version.

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